The following terms and conditions are applicable to stays and reservations at Hotel Klippen in Gudhjem, Bornholm.
Reservations should be made via the bookingsystem on . If this is not possible, reservations can be made via email . Babybeds and juniorbeds for older kids, can be used in parents rooms, but the space is limited for max. one extra bed. If the stay is only for one night the price will be added 200 DKK per person. There will be no daily roomservice. Our prices includes bedlinen, towel, breakfast, wireless internet and final cleaning.
Arrival and departure
Rooms are at your disposal form earliest 14.00 (noon) on the arrival day until 10.00 (morning) on the departure day. Arrival later than 16.00 (afternoon) on the arrival day shall be agreed upon with the hotel on beforehand. When you arrive please inform your name and telephone number.
The total payment must be paid through our internet payment system before a booking is applied, unless other is agreed upon. If you pay with an international credit card, issued by a foreign card issuer, the hotel will charge you the transaction costs. We do not accept payments with national or international credit cards of more than 5.000 DKK in the café.
If you want to cancel your reservation/booking, you can get some of your payment refunded. If you cancel not later than 30 days before arrival day, you will get a 90% refund. If you cancel not later than 14 days before arrival day, you will get a 50% refund. Cancelation later than 14 days before arrival day gives no rights to refund of payments.
If you have reasons for complaints during your stay at the hotel, you are obliged to inform the hotel manager instantly about your complaint, in order to give the hotel an opportunity to solve the problem. Is this not possible, you have the right to get a receipt containing the items of complaint, which you can send to the hotel. You will get an answer to your complaint within 2 weeks from the reception of the complaint. Compensation payments will only be granted if the hotel is guilty in significant errors and can not exceed 10% of the total payment.
The hotel and the guest are obliged to seek disputes solved amicably, f.ex. at a meeting at the hotel with the parties involved.